Cancellation & Refund Policy

Updated March 5, 2025

At Distinct Style Club, we value your time and are committed to providing exceptional styling services. We understand that life happens, and plans may change. To ensure fairness to both our clients and our team, we have established the following cancellation and refund policy:

Cancellations & Rescheduling

  • Styling Services: Clients may cancel or reschedule their appointment up to 48 hours in advance without penalty.

  • Cancellations or rescheduling made within 48 hours of the scheduled session may be subject to a $50 cancellation fee.

  • No-shows or same-day cancellations or reschedules may be charged a $100 cancellation fee. No-shows will not be eligible for a refund.

  • If you need to reschedule due to an emergency, please reach out, and we will do our best to accommodate you.

Payment & Refund Policy

  • All services must be paid in full at the time of booking.

  • Digital Products, Courses & Style Guides: Due to the nature of digital products, all sales are final and non-refundable. If you experience any issues accessing your product, please contact us for support.

  • Styling Services & Packages: All purchased services and packages are non-refundable once the initial consultation has been scheduled. Clients who cancel or reschedule the initial consultation will not be eligible for refund. If you have changed your mind about a service you purchased, you may contact us to request a refund before the consultation has been scheduled.

  • Pro-rated refunds after service has begun will not be offered. Clients who choose not to complete a purchased service or package will forfeit payment and not be eligible for refund.

Exceptions & Special Considerations

  • If Distinct Style Club needs to cancel your session for any reason, you will receive the option to reschedule or receive a full refund.

  • In cases of medical emergencies or other extenuating circumstances, rescheduling may be considered on a case-by-case basis.

Satisfaction Guarantee

We are dedicated to ensuring you love your styling experience! If you are unsatisfied with a service, please let us know within 48 hours so we can address your concerns and find a solution.

By booking a service with Distinct Style Club, you agree to the terms of this policy. If you have any questions, feel free to contact us.

Thank you for choosing Distinct Style Club! We look forward to helping you define your style with confidence.